Supplier enablement agent with English (float shift)

Place of work
Bratislava
Contract type
full-time

WHAT WILL
YOU DO

  • Educate and demonstrate E-Invoicing to suppliers. Communicate the Client prerequisites for electronic invoicing and ensure the supplier understands the importance of it.
  • Lead conference calls with suppliers to define and coordinate the timeline and tasks to enable suppliers. Identify, research, report and complete tasks or issues related to implementation.
  • Work with customer stakeholders, and Accenture representatives to define invoicing requirements that may be required process change.
  • Create and maintain user documentation and all related vendor onboarding processes
  • Maintain supplier registration profiles, export as required and ensure the supplier master data is updated in the Client Accounts Payable system
  • Perform Supplier Registration and respond to all queries received.
  • Train suppliers, assist them with the onboarding steps, troubleshoot if necessary and communicate.
  • Effectively manage internal / external client relationships within own area of responsibility and build client relationships in the wider client environment
  • Communicate and train suppliers on the E-Invoicing initiative
  • Provide status reports and log issues with suppliers to client
  • Meet the SLA’s given

WHAT WE
EXPECT

  • To provide high quality customer service to employees and suppliers in response to email, telephone or fax enquiries Aptitudes (functional skills)
  • Helpful and proactive manner is important
  • Strong customer orientation
  • Drives issues to resolution and good problem-solving skills
  • Good interpersonal skills
  • Good administration skills
  • Comfortable with responding to requests from all levels of the organization
  • Ability to work effectively in a team environment Technical Skills
  • Supplier Network experience
  • Knowledge of Ariba preferred
  • Procure to Pay process knowledge
  • Working knowledge of database applications
  • Good computer literacy (e.g. Word, Excel and PowerPoint) Other Expectations
  • Ability to work cross functionally and resolve conflict
  • Strong organizational skills and ability to perform under tight deadlines
  • Prior experience with Ariba software or other web-based purchasing solutions is desired.
  • Purchasing experience is beneficial
  • College Degree
  • Excellent English in both Oral & Written
  • Additional Language ( Spanish, German, French ) is a Plus
Experience enabling or supporting a catalog-ordering type system; experience with data structures and detecting/resolving data integrity issues; experiencing conducting system or user acceptance testing

“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”

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ID: 1933827  Dátum zverejnenia: 20.11.2014