Suplier Enablement Agent with English and German language (evening shift)

• Educate and demonstrate E-Invoicing to suppliers. Communicate the Client prerequisites for electronic invoicing and ensure the supplier understands the importance of it.
• Lead conference calls with suppliers to define and coordinate the timeline and tasks to enable suppliers. Identify, research, report and complete tasks or issues related to implementation.
• Work with customer stakeholders, and Accenture representatives to define invoicing requirements that may be required process change.
• Create and maintain user documentation and all related vendor onboarding processes
• Maintain supplier registration profiles, export as required and ensure the supplier master data is updated in the Client Accounts Payable system
• Perform Supplier Registration and respond to all queries received.
• Train suppliers, assist them with the onboarding steps, troubleshoot if necessary and communicate.
• Effectively manage internal / external client relationships within own area of responsibility and build client relationships in the wider client environment
• Communicate and train suppliers on the E-Invoicing initiative
• Provide status reports and log issues with suppliers to client
• Meet the SLA’s
• To provide high quality customer service to employees and suppliers in response to email, telephone or fax enquiries

• Ability to work on evening shifts (14:00 - 23:00)
• Excellent English in both Oral & Written
• Excellent German in both Oral & Written
• Helpful and proactive manner is important
• Strong customer orientation
• Drives issues to resolution and good problem-solving skills
• Good interpersonal skills
• Good administration skills
• Comfortable with responding to requests from all levels of the organization
• Ability to work effectively in a team environment
• Supplier Network experience
• Knowledge of Ariba preferred
• Procure to Pay process knowledge
• Working knowledge of database applications
• Good computer literacy (e.g. Word, Excel and PowerPoint).
• Ability to work cross functionally and resolve conflict
• Strong organizational skills and ability to perform under tight deadlines
• Prior experience with Ariba software or other web-based purchasing solutions is desired.
• Purchasing experience is beneficial
• Experience enabling or supporting a catalog-ordering type system; experience with data structures and detecting/resolving data integrity issues; experiencing conducting system or user acceptance testing;
• Role may require travel for initial training purposes only. Once agent is full trained the role will not involve travel







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