Customer Service Desk Agent with French

Place of work
Bratislava
Contract type
full-time, agreement-based (Temporary jobs)

WHAT WILL
YOU DO

• Ensuring telephone accessiblitiy for the customers
• To pick up the telephone promptly as a priority over all other activities
• To answer incoming calls in the required time
• To use standard greetings and to be maximum polite
• To immediately inform the supervisor about the non functionality of the telephony system

• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services

• Recommend updates to procedures and user guide to team lead
• Audit support: Support vendor balance/audit certifications

WHAT WE
EXPECT

• Fluent French and English - written and spoken
• Ability to work under pressure, and deal with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem solving skills
• Ability to work effectively in a team environment

Technical Skills
• Very good PC skills


“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”

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ID: 1842581  Dátum zverejnenia: 21.8.2014