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Customer Service Desk Agent with French
Place of work
Bratislava
Contract type
full-time
WHAT WILL
YOU DO
• Ensuring telephone accessiblitiy for the customers
• To pick up the telephone promptly as a priority over all other activities
• To answer incoming calls in the required time
• To use standard greetings and to be maximum polite
• To immediately inform the supervisor about the non functionality of the telephony system
• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services
• Recommend updates to procedures and user guide to team lead
• Audit support: Support vendor balance/audit certifications
• To pick up the telephone promptly as a priority over all other activities
• To answer incoming calls in the required time
• To use standard greetings and to be maximum polite
• To immediately inform the supervisor about the non functionality of the telephony system
• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services
• Recommend updates to procedures and user guide to team lead
• Audit support: Support vendor balance/audit certifications
WHAT WE
EXPECT
• Fluent French and English - written and spoken
• Ability to work under pressure, and deal with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem solving skills
• Ability to work effectively in a team environment
Technical Skills
• Very good PC skills
“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”
• Ability to work under pressure, and deal with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem solving skills
• Ability to work effectively in a team environment
Technical Skills
• Very good PC skills
“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”
Interested?
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ID: 1804683
Dátum zverejnenia: 17.7.2014
2014-07-17
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Operator, Complaints Department Clerk, Customer Support Specialist, Helpdesk Operator Spoločnosť: Accenture, s.r.o.