Supplier & Catalog Enablement Supervisor

Operational Responsibilities
• Oversee supplier & catalogue maintenance activities for efficient hand offs within one to many client support standards.
• Support end users at corporate and field locations within established SLA’s and provide feedback to the pertinent teams & ensure that the issues are worked to acceptable resolution
• Ensure reporting is accurate & provided on timely manner.
• Evaluate the requirements and recommend best practices and minimal or no system customization ensuring that the desired outcomes are met
• Drive realization of benefits in a timely manner through effective project management and efficient practices.

Supplier enablement:
• Educate and demonstrate the Ariba Supplier Network, especially automated ways of Invoice submission to suppliers. Communicate the Client prerequisites for electronic invoicing and ensure the supplier understands the importance of it.
• Lead conference calls with suppliers and clients to define and coordinate the timeline and tasks to enable suppliers.
• Work with customer stakeholders, and Accenture representatives to define invoicing requirements that may be required process change.
• Create and maintain user documentation and all related vendor onboarding processes
• Maintain supplier registration profiles, export as required and ensure the supplier master data is updated in the Client Accounts Payable system
• Manage Supplier Registration and respond to all queries received.
• Support the team with Training of suppliers, assist them with the onboarding steps, troubleshoot if necessary and communicate.
• Effectively manage internal / external client relationships within own area of responsibility and build client relationships in the wider client environment

Catalog enablement:
• Work with users, sourcing managers, suppliers and technical teams to enhance the design, implement, and communicate new catalog requirements to the supplier.
• Manage and facilitate regular conference calls with suppliers, acting as the key point of contact for supplier preparation activities for catalog enablement.
• Proactively report issues and exceptions pertaining to Catalogues
• Act as Single Point of Contact for any Catalogue related queries with the Suppliers, end users, sourcing managers etc.
• Manage and execute the catalog enablement tasks and ensure that are performed correctly
• Actively participate in new catalog opportunities activities which may include: data analysis & presentation, meeting participations etc
• Coordinate catalog content preparation by communicating Client requirements to suppliers. Activities include- (but are not limited to) catalog format specification coordination, configuration of production and test accounts.
• Coordinate supplier activities to develop catalog files/sites, consult as required with Supplier Services Mobilization team to derive and document data validation errors and resolution, determine and document best practices, and thoroughly document and test applicable data changes.
• Responsible for creating new catalogues (or maintaining existing ones) in Ariba/Coupa, or any other app. which includes (creating catalog id, uploading schemas and content, mapping of commodity codes, testing, migration etc)
• Work with internal customers, Client technical teams and Accenture support team to troubleshot warnings and errors & fix issues and ensure no disruption to the production users ever is encountered.
• Identify, document and test fixes related to sustaining and improving catalog functionality within a cross functional team.
• Maintain and create when necessary user documentation for client’s application and catalogue related processes.

People Management Responsibilities
• Build and lead the team as a high performing supplier enablement operational team, drive service delivery through maximizing team and individual performance (responsibility for balancing resource requirements in the teams and focusing teams based on workload cycles)
• Lead and motivate team through agreeing clear roles and responsibilities, and setting of achievable goals aligned to the above objectives. Review team and individual performance against these objectives on a regular basis
• Identify and implement training and development plans for the team and individuals to ensure the achievement of the above objectives, and also the individual development needs of each team member.
• Ensure team is fully conversant with Accenture supplier and catalogue processes, as defined by the Accenture “Operational Excellence” methodology and/or in work instructions.
• Provide subordinate staff with regular feedback on the contribution they are making to the business
• Actively participate on innovation and continuous improvement on service delivery,

• Fluent English and one additional language both written & spoken
• Minimum 5 years general business experience.
• 3 years in people management
• 2-3 years in purchasing, ideally in eProcurement
• Experience in a procurement, project management role.
• Experience with a procurement system, customer service, and managing technology or procurement projects.
• Project management skills
• Communication handling skills
• Orientation to client and delivery
• Willing to learn new things
• Team player with positive attitude.
• Pays attention to detail
• Ability to build and maintain relationships to suppliers and colleagues
• Ability to work cross functionally
• Influencing Skills
• Understanding of leading ecommerce technology practices and trends
• Knowledge of enabling eProcurement and eMarketplace capabilities
• MS Expert computer literacy
• Knowledge of Ariba preferred



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