Technical Support Specialist

• Maintain key internal databases – correct data, communicate actively with internal customers to ensure data accuracy
• Create reports for further decision making purposes for management upon request
• Resolve technical problems with tracking tools (in MS Access and SharePoint), identifying solutions and fixes, improving design
• Understand and continuously learn about inner-company methods and knowledge
• Cooperation with other teams in Accenture
• Design/provide regular/ad-hoc reports
• Design new tools
• Help your supervisor to coordinate Tech Masters program, collect innovations and tools in MS Office applications submitted by delivery operations teams, consolidate different tools.

• Reports (technical part of their creation in MS Access/Excel/SharePoint applications)
• Technical design of data collection tools (e.g. supplier database, category knowledge database, etc.)
• Ability to work in an independent, self-directed manner and to perform equally as part of a team
• Excellent professional communication, ability to express own points clearly and briefly
• Excellent inter-personal skills, ability to deal with senior management
• Problem solving skills and process thinking
• Patience
• Proactivity
• Diagnostic and resolution
• Ability to see the big picture
• Advanced Microsoft Office Skills (MS Access, MS Excel, MS Power point, MS Word)
• Advanced VBA and SQL knowledge,
• Basic .NET, C and other programming languages is a plus

Key Success Factors
• Strong attention to detail
• Produce quality work and check own output thoroughly
• Keep deadlines and commitments
• Structure day-to-day work in methodical, repeatable and consistent approach
• Ability to work creatively and analytically in a problem-solving environment
• Good interpersonal and team-working skills
• Good communication, reliable and responsible
• Proactive, demonstrated can-do attitude, but managing expectations realistically
• Calm and objective under pressure
• Ability to work in a team as well as independently, creatively with strong analytical predispositions in a problem-solving environment
• Customer/Service oriented approach
• Knowledge of basic project management is a plus, but not required
• Knowledge of procurement is a plus, but not required

Language skills:
• English: advanced spoken and written
• German and other languages can be an advantage, however it is not a requirement

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