Application Support Specialist

Our opportunity

 

We are looking for a person to join our team as Application Support Specialist. The individual will be responsible for providing support services to a set of applications available to Zurich internal users and to external customer users, covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Role is eligible to grow through project driven work as well as market and product expertise that needs to be built up to meet the number and variety of customer portfolios.

 
Your role
 
As an Application Support Specialist your main responsibilities will involve:
* Performing and overseeing standardized operational tasks to ensure service levels and performance are met. Taking action where necessary to address or escalate performance or operational issues
* Reporting service performance to line management and providing feedback on execution of standardized operational tasks to business
* Ensuring compliance with IT service management governance, standards and polices
* Generating input for service level performance reports, generating improvement actions where necessary
* Supporting the end-user satisfaction process and servicing improvement programs
* Managing incident escalations and complaints, working with business, IT and 3rd party suppliers to resolve service issues ensuring resolution times trend down
* Supporting transition from change projects into operational Support
* Transfering customer feedback into process improvements and optimization

 

Your Skills and Experience
 
As an Application Support Specialist  your skills and qualifications will ideally include:
* Bachelor’s degree (or equivalent) in Information Technology and 2 or more years of experience in related field
* Competent knowledge of technical applications built on different technologies
* Intermediate technical analysis and problem solving skills
* Intermediate knowledge of Financial Services Industry and Data Quality Principles
* Basic knowledge of IT Networks in enterprise environment
* Ability to communicate with various stakeholders on different levels of seniority
* Strong customer service orientation
* ITIL certification would be an advantage
* Fluent English

 

Additional Information
 
Shift work not required. Primary work location is Bratislava. This position will involve approximately 10% travel, mainly within Europe. If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application.
You can apply by clicking on the button “Apply online”
 
Who we are
 
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
 
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
 
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
 
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.
 

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.