Technical Support for Group Solutions

We are looking for communicative and customer- oriented candidate to provide user support and customer service on our client's company- supported computer applications and platforms.

• respond to requests for technical assistance in person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• inform management of recurring problems
• stay current with system information, changes and updates

• Coaching, training on-the-job, as well as professional training opportunities
• Flexible working time
• Active involvement in current challenges of the banking industry
• A market competitive salary with employee benefits

Information technology, computer programming, web portals

Our client is the IT solutions provider of major banking group and is responsible for the development, implementation and servicing of banking software and its operations.