Senior Application Administrator

Senior Application administrator responsible for high quality end to end service operation based on application level.

- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consulting of Service Delivery Management
- Responsibility for incident, problem, change, escalation management and operational documentation
- Responsibility of customer-driven and / or technical changes during service lifecycle
- Responsibility for change approval in face of all Change Advisory Boards
- Functional steering of whole service chain from medium to complex applications/services
- Independently executes complex tickets to provide service according to KPIs.
- Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
- Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
- Accountable for service asset- and configuration management
- Execute project and other deliverables in order to fulfil KPIs and management requests
- Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
- Responsibility for technical, maintaining and operational concepts
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Informačné technológie

Information Technology