Service Operation Coordinator

Place of work: District Žilina

Salary:

Company profile

Scheidt & Bachmann, Mönchengladbach was founded in 1872 and today presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed. Scheidt & Bachmann Slovakia s.r.o. was established in 1995 at the initiative of Scheidt & Bachmann. A successful cooperation with the University of Žilina also made a significant contribution to the establishment.
  • Parking Solutions
  • Signalling Systems
  • Fare Collection Systems
  • Fuel Retail Solutions

We offer

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).
Possibility of international business trips.

Your responsibilities

Monitoring of devices and hosted services.
Accept customer phone calls.
Creation and classification of tickets for customers.
Coordination and dispatching of field technicians in English language.
Communication with Incident Management & Request Fulfillment teams.
Coordination of solutions with Incident Management & Field Service teams.
Spare parts management.
Possible shift work.

Your profile

Experience with HW and SW troubleshooting.
User knowledge of SAP/Salesforce is an advantage.
Fluent English in conversation.
Analytic thinking.
Technical support orientation.
Responsible and pro-active attitude.
Team player.
ID: 3070163  Megjelentetés dátuma: 19.5.2017  A (bruttó) bér alapösszetevője és egyéb juttatások: by agreement
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