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Customer service

PPC Čab, a. s.

Place of work
Čab 268, 951 24 Nové Sady, Nitra region

Contract type
full-time

Information about the position

Job description, responsibilities and duties

To manage, flow of information between our customers and the different departments of the organisation
To provide excellent customer service, delivered with empathy and efficiency
Dedicated to meeting the expectations and requirements of our customers, by responding to incoming contact through telephone, mail and e-mail within agreed timeframe.
Use time effectively and efficiently to process all incoming orders and queries.
Handle customer complaints, invoices, orders, queries and other queries by using rigorous
Keeping documatations of customers queries/offers/orders
Keeping updated data in the system
To research required information using available resources
preparation of periodical reports, surveys and reports
Provide support for Sales Team
Identifying priority issues
Demonstrate a professional attitude at all times

Employee perks, benefits

global company background
young, dynamically evolving team
professional and personality growth
mobile phone
interesting employer's contribution to DDS
working week of 37.5 hours.
moving working time

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced

Driving licence

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Language knowledge fluent in English and German
(to communicate both written and in speach)
Strong communication skills-verbal and written (pleasant style)
Problem analysis and problem-solving
Attention to details and accuracy
Customer service orientation
Organizational skills
Team work
Stress tolerance
Experience with IS MS Navision is an advantage

Advertiser

Brief description of the company

Unique multinational company with a long tradition on a market which is concerned with development, production and sale of ceramic products (insulators) for technical purposes.

Number of employees

150-199 employees

Contact

Contact person: Iveta Boorová
E-mail: send CV

All company jobs

ID: 2728981 Megjelentetés dátuma: 19.9.2016 Régió: Nitra region Pozíció: Administrative Worker, Official, Customer Support Specialist Cég: PPC Čab, a. s.