Customer Service Specialist with Polish

Financial European Business Service´s located in Košice is looking for “Customer Service Specialist”. In this role you will be responsible for call center operations and transaction processes.

Main Responsibilities:
- Receive phone call and email queries from employees, and vendors; documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.
- Develop and apply P2P skills to resolve and respond to vendor inquiries.
­- Develop functional knowledge of Procure-to-Pay system applications and processes, ability to cross train and provide vendor support when required.
- Develop a general understanding of LafargeHolcim finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming vendor/employees inquiries.
- Strong process knowledge in both Procure to Pay and T&E with the ability to find root cause and trouble shoot.

- University degree in Business Administration, Economics, HR or related field
- Knowledge of SAP is advantage
- Advanced English and Polish
- MS Office (Word, Excel) intermediate or advanced
- Practical experience in customer service area
- Experience from shared service center environment is an advantage
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Business Administration, Economics or related field

English - Upper intermediate (B2) and Polish - Upper intermediate (B2)

As the first European BSC for LafargeHolcim our employees can develop their profession in many aspects:
- daily usage of English and Polish
- learn and develop the technical skills in SAP
- use the theoretical knowledge gained at school in international environment
- be a part of process improvement
- develop soft skills on internal trainings
And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.