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Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Junior IT Specialist with German language
Hewlett Packard Enterprise Slovakia s. r. o.
Place of work
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Currently we are looking for a person that will join the young and dynamic team of ESSN Software Licensing based in Bratislava. The main duties of Junior Software Licensing Specialist are focused on proactive processing customer’s requests by e-mail and telephone in an efficient and effective manner based on a strong expertise of the process, tools and applications. ESSN Software Licensing Team offers broad possibilities of being involved in improving the current procedures and creating process documentation. Joining the ESSN Software Licensing Team is great opportunity to build your knowledge, expertise and customer orientation in an international team and global environment.
In this position, you will be asked to
- Understand and process requests accurately and in a timely manner (as per SOW or internal guidelines)
- Ensure compliance with product/service specifics, rules, procedures and regulations
- Respond to all questions and issues received, providing solutions wherever possible.
- Possess high level of expertise in software licensing and ownership of responsible categories/products/services
- Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
- Participation, co-authorship and support in preparing internal process documentation, ISO/SOP documentation, localizations and translations of existing procedures into local languages/English, as appropriate
- Developing quickly a subject matter expertise on the categories/products/services supported
Currently we are looking for a person that will join the young and dynamic team of ESSN Software Licensing based in Bratislava. The main duties of Junior Software Licensing Specialist are focused on proactive processing customer’s requests by e-mail and telephone in an efficient and effective manner based on a strong expertise of the process, tools and applications. ESSN Software Licensing Team offers broad possibilities of being involved in improving the current procedures and creating process documentation. Joining the ESSN Software Licensing Team is great opportunity to build your knowledge, expertise and customer orientation in an international team and global environment.
In this position, you will be asked to
- Understand and process requests accurately and in a timely manner (as per SOW or internal guidelines)
- Ensure compliance with product/service specifics, rules, procedures and regulations
- Respond to all questions and issues received, providing solutions wherever possible.
- Possess high level of expertise in software licensing and ownership of responsible categories/products/services
- Maintain strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
- Participation, co-authorship and support in preparing internal process documentation, ISO/SOP documentation, localizations and translations of existing procedures into local languages/English, as appropriate
- Developing quickly a subject matter expertise on the categories/products/services supported
Employee perks, benefits
Attractive compensation and benefits
Exciting opportunity of career and professional development
Working for one of the most admired international companies in challenging and dynamic environment
Possibility to work in an international environment
Regular professional trainings
Foreign language classes
Reimbursement of costs of participation in a sport club
Life insurance
Financial support during 3 months of sickness
Exciting opportunity of career and professional development
Working for one of the most admired international companies in challenging and dynamic environment
Possibility to work in an international environment
Regular professional trainings
Foreign language classes
Reimbursement of costs of participation in a sport club
Life insurance
Financial support during 3 months of sickness
Information about the selection process
To apply on-line please click the “I am interested button”.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Number of years of experience
1
Personality requirements and skills
- Very good knowledge of English (B2 level)
- Very good knowledge of French or German (B2 level)
- Minimum Bachelor's degree
- Experience in customer service would be an advantage
- Problem solving abilities
- Customer focused, interpersonal and excellent business communication skills
- Work organization and time management skills
- Team-work abilities
- Corporate rules and communication knowledge/understanding
- MS Office expertise (particularly in Outlook)
- Very good knowledge of French or German (B2 level)
- Minimum Bachelor's degree
- Experience in customer service would be an advantage
- Problem solving abilities
- Customer focused, interpersonal and excellent business communication skills
- Work organization and time management skills
- Team-work abilities
- Corporate rules and communication knowledge/understanding
- MS Office expertise (particularly in Outlook)
Advertiser
Brief description of the company
Hewlett Packard Enterprise provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Our key areas include:
• Infrastructure
• Services
• Software
• HPE Financial Services
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Number of employees
200-249 employees
ID: 2798497
Megjelentetés dátuma: 3.2.2017
2017-02-03
Régió: Bratislava Pozíció: Call Operator, IT Consultant, IT/Technical Support Specialist Cég: Hewlett Packard Enterprise Slovakia s. r. o.