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Desktop Services Analyst
Information about the position
Place of work
Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava
Job description, responsibilities and duties
• Manage incoming requests and consults with users to assist in determining hardware, software, or system specifications.
• Providing remote telephonic support End users across EMEA.
• Assists in designing, developing, testing and implementing technical solutions for business applications.
• Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, patches and virus remediation, performing new PC installations, troubleshooting, and software repair.
• Meet service level agreement on work assigned through ticketing system.
• Support Desktop / Laptop Migration to VDI
• Manage break fix tickets to resolve with in the SLA to ensure day-to-day operations of employee desktop / laptop equipment
• Maintains ticket system and prioritizes work according to the open issues posted
• Providing remote telephonic support End users across EMEA.
• Assists in designing, developing, testing and implementing technical solutions for business applications.
• Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, patches and virus remediation, performing new PC installations, troubleshooting, and software repair.
• Meet service level agreement on work assigned through ticketing system.
• Support Desktop / Laptop Migration to VDI
• Manage break fix tickets to resolve with in the SLA to ensure day-to-day operations of employee desktop / laptop equipment
• Maintains ticket system and prioritizes work according to the open issues posted
Employee perks, benefits
• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan
• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office
• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues
• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch office
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan
• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office
• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues
• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch office
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
2+ years of relevant experience in Desktop support
A solid understanding of all aspects of operating system administration; e.g. system installation and configuration, printer systems, fundamentals of security, installing third-party software, configuration of mail systems
Experience supporting virtualized desktop environments and utilizing and configuring e.g. VMware VDI
Experience with Citrix and supporting and troubleshooting mobile devices (Blackberry and Android) – Seen as advantage
Troubleshooting Windows 7
Problem solving skills, troubleshooting and analysis skills
Works well on a team and with limited supervision
Willingness to learning new technologies
Excellent skills in written and verbal English is a MUST
Excellent skills in written and verbal German is an advantage
A solid understanding of all aspects of operating system administration; e.g. system installation and configuration, printer systems, fundamentals of security, installing third-party software, configuration of mail systems
Experience supporting virtualized desktop environments and utilizing and configuring e.g. VMware VDI
Experience with Citrix and supporting and troubleshooting mobile devices (Blackberry and Android) – Seen as advantage
Troubleshooting Windows 7
Problem solving skills, troubleshooting and analysis skills
Works well on a team and with limited supervision
Willingness to learning new technologies
Excellent skills in written and verbal English is a MUST
Excellent skills in written and verbal German is an advantage
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 2687372
Megjelentetés dátuma: 11.1.2017
2017-01-11
Régió: Bratislava Pozíció: IT/Technical Support Specialist Cég: Nexi Central Europe, a.s.