Customer Support for Croatia - Native Speaker (Remote from Slovakia)

Place of work
Remote work
Contract type
full-time, trade licence
Start date
ASAP
Wage (gross)
1 350 EUR/month1000 EUR fix + variable amount around 350 EUR/month (not top limit)

Information about the position

What will you be in charge of?

Your responsibilities:
  • You are a competent and committed contact partner and service provider for our Croatian-speaking customers (only inbound) via phone and e-mail .
  • You advise and support our customers regarding our product portfolio, orders and returns process.
  • You are the first-level contact and you edit customer inquiries for the Back Office.
  • You are responsible for the post-processing and documentation of customer inquiries.
  • You cooperate with internal departments.

What benefits do we offer?

  • Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that in BBG we know how to party
  • Candy&Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content.
  • Employee discounts – Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer.
  • Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us.
  • Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions like anniversaries, getting married, etc.
  • Sick days – On top of an annual leave, you have a few paid sick days you can use to recover.
  • Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)
  • A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips.
  • English/German/Slovak lessons – Learn new language or step up your game on

And we expect you to...

You have an education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

You speak foreign languages

Croatian - Proficiency (C2) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

And you will fit in with us because you have these qualities

  • Excellent Croatian language
  • Excellent communication skills
  • Customer oriented attitude is a must
  • Self motivated with drive
  • Team player
  • Negotiator
  • Sales and online marketing experience
  • Customer support experience is a big advantage but not a must

Advertiser

Brief description of the company

Berlin Brands Group (BBG) has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 800 employees around the globe. 

We love brands and products!

BBG creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brands including our largest and best-known brands Klarstein, auna and blumfeldt. Our passion for good products is reflected by over 5000 items we bring to our customers in 27 countries via the D2C (Direct-to-Consumer) model. Our headquarter is in Berlin, however our employees work in a total of 6 locations around the globe – in Europa, USA, and Asia.

We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of BBG.

Number of employees

100-149 employees

Contact

Contact person: Mária Kubíková
E-mail: send CV
I am interested
Berlin Brands Group, a.s.
Grosslingova 6-8 81109 Bratislava, Slovakia
ID: 1828590  Megjelentetés dátuma: 28.9.2023  Alapbér (bruttó): 1 350 EUR/month