Alienware Client Technical Support Specialist

Alienware Client Technical Support Specialist
Competitive salary
Bratislava, Slovakia

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Bratislava, providing support to our European customers as part of the Dell Global Service Desk.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:

• Handling customer enquiries aimed at extreme gaming
• Troubleshooting and fixing of technical problems
• Active guidance and online maintenance for the customers on the phone
• Helpful and polite dealing with customers
• Communication and customer handling skills at high level

Essential requirements:

• Fluent in English, excellent skills in writing and reading
• Knowledge and understanding of PC hardware components
• Knowledge of standard Microsoft Windows Applications and Operating systems
• Experience in dealing with customers is an advantage
• Excellent communication and analytical skills

Desirable requirements:
Any other European language is an advantage