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Billing Dispute Specialist (EMEA working hours)

Place of work
Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Location, Lakeside center, Bratislava, Slovakia
Contract: 1 year, with possibility to be extended for permanent

Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.

Roles and Responsibilities:

Demonstrates abilities to investigate and resolve billing inquires and billing disputes (back-office/front-office) raised by internal/external customer
Validates issues, including validation in AT&T billing tools and with interested parties
Reviews contracts and service guides
Prepares credits for approval or approves independently based on adjustment amount
Escalates properly within escalation guidelines in order to achieve resolution
Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity

Employee perks, benefits

• Compensation for income loss due to sickness
• Additional Trainings and Development provided
• Opportunities for career growth within the company
• Extended Meal vouchers
• Taxi ride home (on company expenses)
• Advanced medical program
• Company risk life insurance
• Center team building events
• Discounts to various shops, events, cinemas, fitness centers language school, etc.

Information about the selection process

In order to apply, please, click on the button below and create you AT&T candidate profile in our career section.
Candidates who match our criteria will be contacted via phone.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced

Personality requirements and skills

Education:
✔ University education
✔ Secondary school education - A level

Language skills:

✔ Fluent English language communication skills are required including proficient writing ability
✔ Additional foreign language (B2 level) is an advantage

Other skills:

✔ PC literate - MS Office user
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organizations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player

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Brief description of the company

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