Head Access Product Service Delivery

Job description:
• Manages, plans and runs globally consistent, compliant, efficient, effective and customer oriented access product management processes and ensures their implementation as well as continual service improvement.
• Acts as project workstream leader for processes in the IAG tool project and is responsible for revising and successfully implementing revised and improved access product management processes in alignment with the IAG project. Ensures a successful rollout and smooth transition.
• Is responsible to create and maintain the lifecycle of standard access products, e.g. Application roles and data windows.
• Is responsible to create and maintain Business Functional Roles, Rules, default data windows and other types of access products based on guidelines from Group Access Management.

Stakeholders:
• Access Operations teams
• Application and infrastructure platform owners
• Group Access Management
• Security Infrastructure
• Customer Service teams

Main responsibilities of the role:
• Ensure that all access products, business function roles and default data windows are defined in the IAM tool landscape and that their lifecycle is managed. Ensure that access product activities are provided on a timely and effective basis, adhering to departmental standards and policies, and cope effectively with the complexity and volume.
• Maintain the defined ownership of line manager endorsement, and further approvers.
• Ensure an effective, efficient and customer oriented delivery as well as continual improvement of the operational processes for the access product lifecycle management.
• Ensure that access product descriptions for the Orderable Service Catalogue items are written in a customer-oriented style.
• Implement and enforce the processes which underpin the lifecycle of all access products. Support the implementation of improvements to the Service Catalogue and the integration into the IAM tool landscape process.
• Manage the resolution of incidents and problems related to access product management.
• Lead, participate and support projects in access management.

People / Resource management responsibilities:
• Liaise and communicate with all functions of Access Management (Access Operations, Group Access Management, Security Infrastructure), infrastructure and business application teams and units in customer service
• Ensure timely, appropriate, clear and targeted communication is managed to both internal and external customers.
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure that high standards of performance and productivity are achieved and maintained, enabling a high performance culture.
• Foster a culture of learning and development by setting development goals and sponsoring career development opportunities, whilst developing a motivating culture within the team by recognising exceptional efforts and achievements.
• Provide effective communication within the team.