Customer Support Specialist

SpecPage AG

Place of work
Ružinovská 42, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for communicative person with following responsibilities:
• Manage tickets and perform first level problem determination
• Gather additional info linked to cases
• Route the cases to second level support where required
• Assist cases processes until successfully closed
• Applies standard practices and governance rules
• Manages day by day planning
• Interfaces customer project manager
• Manage and create issues resolution WIKI
• Manages and controls escalation
• Writes Documentation for requirements and knowledge acquired
• Deliver training

Employee perks, benefits

- language courses
- yearly bonus
- team buildings
- flexible working time

Information about the selection process

Please send your CV in English

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Food industry or others

Language skills

English - Advanced (C1) or German - Advanced (C1)

Personality requirements and skills

- Experience on the customer service role, providing remote IT support or similar position welcomed
- German language is big advantage
- Food industry background is a big advantage but not a must
- Good oral and written communication in English
- Flexible, adaptable and responsible
- Good MS Office skills
- Structured approach for problem solving
- Ability to analyse and solve technical problems related to client products by using troubleshooting skills
- Stress-resistent

Advertiser

Brief description of the company

• Based in Jacksonville, Florida, Revalize was formed in 2021 through the merger of five software companies - each with extensive experience in providing software solutions for manufacturing enterprises and each specialized in their own sector.
• Customers approach us to help them optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
• We serve over 20 000 customers across the globe.
• Since its foundation, the company has grown and currently includes 17 global brands, making Revalize one of the global leaders in the software solutions sector for the manufacturing industry.
• One of these 17 companies is SpecPage, for which we are looking for new colleagues.
• SpecPage provides services to customers mainly from the food and beverage industry.
• We are looking for a person who can identify with our values. #Humility, #Integrity, #Grit, #ResultOrientation, #WinningAttitude, #DriveToExcellence
• Take advantage of the opportunity to work for customers such as Bahlsen, Dr. Oetker, Granini, Hipp, Kraft, Manner, Mondelez, Nestlé, Lindt, L’Oréal, Subway, Teekanne and many others.

Number of employees

50-99 employees
ID: 2798205  Posting date: 25.5.2017