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Kariéra

IT Support Teamleader

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Information about the position

Place of work: Bratislava
Start date: ASAP
Contract type: full-time

Job description, responsibilities and duties

Responsible for the Technical Field Services team management. Team is responsible for Plant desktop management services and customers IT support
Ensure high quality of the service delivered by the team
Ensure all services are delivered in accordance with existing service level agreements
Measure, monitor and improve team performance, quality and efficiency
Support and coach the team on process and business topics
Ensure team alignment with standard processes
Ensure continuous improvement of internal team processes
Liaise with other teams and organizations, act as a focal point of contact representing the team
Monitor and respond to customer feedback
Participate in or drive projects to implement new services/customers in the team
Represent the team in audits and customer presentations
Must be able and prepared to make decisions in a difficult and pressured environment

Personality requirements and skills

Excellent team leadership skills, demonstrated track record managing a technical team
Educated to Degree Level or Equivalent within the IT Services Industry or minimum 2 Years
Experience, working within IT team management,
Proven track record as a Manager for meeting service line objectives and customer satisfaction.
Strong Negotiation, Leadership & Motivational Skills must be able to demonstrate guidance, control & direction.
Good understanding of ITSM\ITIL processes, preferably ITIL trained.
Must be a Service, Staff and Customer orientated team player.
Ability to prioritize and perform multiple tasks
Project management skills and experience
Strong customer and service orientation, team player
English - advanced

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Soitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

Main focus of the company's activities

Information technology, computer programming, web portals

Contact details

Soitron s.r.o.
Plynárenská 5
821 09 Bratislava
Slovak Republic
Contact person: Zuzana Kršková
Web: http://www.soitron.sk/kariera

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ID: 2827499 Posting date: 25.11.2016 location: Bratislava Position: Team leader Company: SOITRON, s.r.o. The job comes from another website or source.