We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
Senior customer support engineer (PLC, DCS)
Schneider Electric Systems Slovakia s.r.o.
Place of work
Rožňavská 24, Bratislava
Rožňavská 24, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The purpose of the role is to provide second level of customer technical support.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
Respond to customer issues via telephone, email, web, or fax
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Documentation of activities and findings in a case tracking tool
Knowledge transfer via technical documentation such as Tech Notes, WebEx's, White Papers, Knowledge Base articles
Perform complex problem solving, data collection, software upgrades or system audits at customer locations
Replication / duplication of product issues reported by Customers
Research into workarounds and solutions
Develop effective working relationships with customers, co-workers and cross departmental personnel
Document customer information and recurring technical issues to support product quality programs and product development
Contribute actively to the development of improved tools, processes, and procedures in the Support Center
Provide consultations
Support proposal and sales functions
Leading and mentoring GCS engineers from the technical point of view
Acceptance of complex tasks / assignment of complex cases
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
Respond to customer issues via telephone, email, web, or fax
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Documentation of activities and findings in a case tracking tool
Knowledge transfer via technical documentation such as Tech Notes, WebEx's, White Papers, Knowledge Base articles
Perform complex problem solving, data collection, software upgrades or system audits at customer locations
Replication / duplication of product issues reported by Customers
Research into workarounds and solutions
Develop effective working relationships with customers, co-workers and cross departmental personnel
Document customer information and recurring technical issues to support product quality programs and product development
Contribute actively to the development of improved tools, processes, and procedures in the Support Center
Provide consultations
Support proposal and sales functions
Leading and mentoring GCS engineers from the technical point of view
Acceptance of complex tasks / assignment of complex cases
Employee perks, benefits
• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Educational Specialization
Computer Science, Electrical Engineering or related discipline.
Language skills
English - Upper intermediate (B2)
Driving licence
B
Number of years of experience
4
Personality requirements and skills
Minimum 4 years of experience with customer support and or service operations in a process control environment and process automation (IA DCS and/or Triconex PLC, SCADA).
Independent job execution immediately after start
Fluent English (both in speaking and writing)
Willingness to travel abroad (up to 20%) is required
Confirmed experience with Microsoft Operating System
Background in computer networking (including installations, setup, and troubleshooting)
Customer Focus, Teamwork, Very good communication skills, Flexibility, Problem solving skills
People management experience or potential - advantage
Independent job execution immediately after start
Fluent English (both in speaking and writing)
Willingness to travel abroad (up to 20%) is required
Confirmed experience with Microsoft Operating System
Background in computer networking (including installations, setup, and troubleshooting)
Customer Focus, Teamwork, Very good communication skills, Flexibility, Problem solving skills
People management experience or potential - advantage
Advertiser
Brief description of the company
Schneider Electric is the global specialist in energy management and automation with a unique local presence through our 140.000+ employees in more than 100 countries worldwide. We are a technology company and create connected technologies that reshape industries, transform cities, and enrich lives.
Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.
Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.
Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.
Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.
Number of employees
50-99 employees
ID: 2736382
Posting date: 9.11.2016
2016-11-09
location: Bratislava Position: Electrical Engineer, Electrical Engineering Technician, PLC Programmer, Service Engineer Company: Schneider Electric Systems Slovakia s.r.o.