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Major Incident Manager
NATEK SLOVAKIA, s.r.o.
Place of work
District Ostrava
District Ostrava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Responsibilities:
- crisis management in client IT services and coordination of technical specialists
- the organization, documentation and recording of the Major Incidents as well as the evaluation and subsequent settings of corrective actions in collaboration with technical specialists
- operational tasks within the Incident Management (ITIL)
- following the process of Major Incident Management
- communication within Major Incident Management
- work on the improvement of quality of provided service
- creation and analysis of incident reports
Requirements:
- experience in managing crisis situations
- experience in leading a teleconference meeting
- ability to plan and organize work (prioritization)
- knowledge of IT processes (ITIL best practises)
- good knowledge of IT (applications, servers, network, databases)
- ability to work in virtual teams across time zones
- knowledge of English (spoken and written)
- stress resistance
- crisis management in client IT services and coordination of technical specialists
- the organization, documentation and recording of the Major Incidents as well as the evaluation and subsequent settings of corrective actions in collaboration with technical specialists
- operational tasks within the Incident Management (ITIL)
- following the process of Major Incident Management
- communication within Major Incident Management
- work on the improvement of quality of provided service
- creation and analysis of incident reports
Requirements:
- experience in managing crisis situations
- experience in leading a teleconference meeting
- ability to plan and organize work (prioritization)
- knowledge of IT processes (ITIL best practises)
- good knowledge of IT (applications, servers, network, databases)
- ability to work in virtual teams across time zones
- knowledge of English (spoken and written)
- stress resistance
Employee perks, benefits
In return we offer you:
- Working with cutting-edge technologies
- Work on international projects, opportunity to travel
- Support of professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Attractive salary referring to your skills and experience
- Private health care
- Czech/foreign language course
- Full relocation assistance (work permit, visa, flat search), relocation bonus
- Working with cutting-edge technologies
- Work on international projects, opportunity to travel
- Support of professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Attractive salary referring to your skills and experience
- Private health care
- Czech/foreign language course
- Full relocation assistance (work permit, visa, flat search), relocation bonus
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
ID: 2831199
Posting date: 29.11.2016
2016-11-29
location: District Ostrava Position: IT Network Administrator, IT Security Specialist, IT System Administrator, IT/Technical Support Specialist Company: NATEK SLOVAKIA, s.r.o.