System Support Specialist

• Provide Customers/internal support information related to EDI issues/fixes/suggestions
• Identify, document and discuss process/EDI updates which can improve EDI and/or reduce failures and/or reduce supporting time need
• Provide Customer Support, for the Ingrammicro company on the problem management of customer issues, utilizing all of the companies development resources to resolve customer issues
• Responsible for a positive outcome so as not to compromise any future business with the customer
• Provide cost effective solutions to customers/internal issues within the company guidelines that will satisfy the customer to Ingrammicro's high standards
• Assist in the development of new processes and procedures that will enhance our overall service to our customers and keep/improve optimal process flow seen from a operation/cost/demand perspective
• Execute tasks as required in connection with system extensions or system upgrades
• Test and observe system functioning to verify correct operations and detect errors before deploying updates/improvements/fixes
• Oversee the daily performance of systems
• Maintain record of problems and remedial action taken
• Read technical manuals, confer with users, investigate and resolve problems and to provide technical assistance and support
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Keep close contact with global support to solve/identify issues
• If required, assist other Ingrammicro entities in the tasks listed above
• Maintain positive and proactive work attitude
• Any other task that might from time to time be required within this field of knowledge

• 5 paid sick days
• Flexible working time
• Trainings and language courses
• Friendly international work environment

If you are interested in this position, please send us your CV with a cover letter. We would like to thank all applicants for their interest to work in our company. Please, be informed, that we will contact only selected candidates. Thank you for understanding.