Operational Management Consultant

Place of work Plynarenska 7/B, Bratislava
Contract type full-time
Wage (gross) to be agreed

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

For our Global Services and Operations center in Bratislava we are looking for experienced Operational Management Consultant (OM) who will find the challenge in Coaching/Advisory role and close cooperation with line management of GSO by implementation of OM principles.

Your role:

  • Understand the tools (task and processes measurement software), techniques (whiteboards, DCP, etc.) , and behaviors required to support the 7 principles of Operations Management.
  • Appreciate the application of the 7 principles of Operational Management and assists the Team Leads and Department Managers in the achievement of their business objectives.
  • Proactively communicate and gain support for the application of the 7 principles of Operational Management approaches.
  • Empathize with the concerns of Management and Staff and demonstrate how the 7 principles of Operational Management can be used to overcome them.
  • Understand workflow, develop process hierarchies and task lists.
  • Develop and implement capacity management (short and long term) to prevent backlogs and overcapacity
  • Identify improvement opportunities in both organization and delivery of processes.
  • Gain buy-in and user acceptance to enable measurement of all work.
  • Ensure all tasks are measured, using appropriate techniques, and results are signed off by the business. Ensure accuracy of all measures.
  • Co-ordinate measurement of staff skills, service standards and quality once tasks are defined.
  • Promote and gain buy-in to continuous improvement through Operational Management and process review.
  • Define descriptions of tasks and ensure consistency in descriptions and referencing across the business.
  • Support the implementation of Operational Management , demonstrate and train Manager, Team Leaders and Deputies in the principles of Operations Management, its tools & techniques and behaviors.
  • Co-ordinate the development of training and benefit realization plans and support their achievement.


The 7 principles of Operational Management are:

  • Implement and maintain a comprehensive set of measures
  • Produce plans that achieve targets and objectives and customer requirements
  • Communicate business and team objectives at all levels to motivate and gain to targets and plans
  • Allocate work in line with customer requirements and priorities and achieve optimal performance
  • Actively monitor and control the work of individuals to ensure plans are achieved and agreed working practice is followed
  • Use management information to analyze capacity and performance in key result areas
  • Continuously improve the capacity and performance of business processes and people to enhance customer service and manage costs

Employee perks, benefits

• self realization within growing banking shared service center
• challenging environment with future prospects and notable dynamism
• not ordinary position, rather one of a kind on the current market

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

banking, finance

Language skills

English - Advanced (C1)

Number of years of experience

3

Personality requirements and skills

  • A background of 1-3 years experience in Operations Management at Team Leader level
  • Capacity management and performance management
  • A background of Black Belt skills
  • Process analyses

Technical Skills:
  • Basic project elements: work measurement, process mapping and critical examination

General Skills:
  • Working within the project management process
  • Presentations, training course delivery and facilitation workshops

Interpersonal Skills:
  • User liaison at all levels
  • One-to-one training and coaching
  • Strong influencing and communication skills

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 2725138  Posting date: 3.11.2016  Basic wage component (gross) and other rewards: to be agreed
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