Customer Service Representative with German

Job Description

With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our IGA Organization.

Customer Service Representative Responsibilities:

• Provide excellent customer service in IT support
• Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe
• Perform problem determination and recording of accurate details on all incoming queries and problems.
• Deal with both technical and non-technical people at all levels within the organisation
• Undertake internal and external training as required.
• Ensure timely resolution of critical customer requests to ensure IBM business continuity
• Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
• Must adhere to the monthly schedule, times for break, lunch and off-phone time
• Developing knowledge on IBM applications such as Lotus Notes, Windows Operating Systems, Linux, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture.


Required Technical and Professional Expertise

• Very good communication skills
• Fluent English and German (written, spoken)
• Team spirit, able to work in a high performing international team
• Take initiative and work as independent on role's daily tasks
• Excellent time keeping
• Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome
• Good computer writing skills
• Willing to learn and increase knowledge in technical and interpersonal skills
• Ability to handle customer complaints
• Willing to work in a target driven environment