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Customer Service Specialist with Polish
Place of work
Protifašistických bojovníkov 11, Košice
Contract type
full-time
Job description, responsibilities and duties
Financial European Business Service´s located in Košice is looking for “Customer Service Specialist”. In this role you will be responsible for call center operations and transaction processes.
Main Responsibilities:
- Receive phone call and email queries from employees, and vendors; documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.
- Develop and apply P2P skills to resolve and respond to vendor inquiries.
- Develop functional knowledge of Procure-to-Pay system applications and processes, ability to cross train and provide vendor support when required.
- Develop a general understanding of LafargeHolcim finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming vendor/employees inquiries.
- Strong process knowledge in both Procure to Pay and T&E with the ability to find root cause and trouble shoot.
Main Responsibilities:
- Receive phone call and email queries from employees, and vendors; documenting ticket and responding to inbound messages in a professional manner.
- Working with the business units, Shared Service Center, company tools and assets, and other business partners to resolve inbound inquiries to achieve proper resolution in prescribed time frames.
- Communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
- Interface with other Shared Service teams to ensure compliance with cross-team account abilities, specifically the AP Invoice resolution team.
- Develop and apply P2P skills to resolve and respond to vendor inquiries.
- Develop functional knowledge of Procure-to-Pay system applications and processes, ability to cross train and provide vendor support when required.
- Develop a general understanding of LafargeHolcim finance and accounting business processes and policies as defined by the Shared Service Center in order to respond to incoming vendor/employees inquiries.
- Strong process knowledge in both Procure to Pay and T&E with the ability to find root cause and trouble shoot.
Personality requirements and skills
- University degree in Business Administration, Economics, HR or related field
- Knowledge of SAP is advantage
- Advanced English and Polish
- MS Office (Word, Excel) intermediate or advanced
- Practical experience in customer service area
- Experience from shared service center environment is an advantage
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving
- Knowledge of SAP is advantage
- Advanced English and Polish
- MS Office (Word, Excel) intermediate or advanced
- Practical experience in customer service area
- Experience from shared service center environment is an advantage
- Communication skills and customer orientation
- Ability to focus on details and to deal sensitively with confidential material
- Team working skills
- Practical thinking & problem solving
Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Business Administration, Economics or related field
Language skills
English - Upper intermediate (B2) and Polish - Upper intermediate (B2)
Benefits
As the first European BSC for LafargeHolcim our employees can develop their profession in many aspects:
- daily usage of English and Polish
- learn and develop the technical skills in SAP
- use the theoretical knowledge gained at school in international environment
- be a part of process improvement
- develop soft skills on internal trainings
And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.
- daily usage of English and Polish
- learn and develop the technical skills in SAP
- use the theoretical knowledge gained at school in international environment
- be a part of process improvement
- develop soft skills on internal trainings
And be motivated with additional benefits and development plan for each specialist in the modern premises of the city center of Kosice.
ID: 2763323
Posting date: 30.11.2016
2016-11-30
location: Košice Position: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Company: Holcim European Business Services s.r.o.