Customer Service Representative (English only or English and German)

Are you looking for a role where you can actively use German and English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them? Do you consider yourself an outgoing team player? And last but not least, are you seeking a trustworthy employer brand, job with real impact and a wide range of benefits?
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
• Help our customers solve their requests in English or English and German language by e-mail
• Main task is to analyse the customer request and provide solution and advice on Global Blue services
• Cooperation with our merchants (Luis Vuitton, Harrods etc.) to provide guidelines
• Communication with other departments (Payments, Security, Processing) and local Office Managers to investigate the status of tax refund
• Keeping records of customer interactions and contacts

Principal accountabilities
• Maintaining the work shift hours
- Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays
- Customer Service does NOT operate during weekends
• Providing customers with correct and complete information
• Ensuring the KPIs and SLAs are maintained

Customer Service Support Representative is a wonderful start of career within a respected international company for fresh graduates.

This position is located in Nitra, however the Induction Training at the beginning (around 1 month) takes place in Bratislava.

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture

Benefits

• Language Courses
• Fitness – gym, swimming pool, wellness, massages
• Additional 3 days off per year
• Meal vouchers
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Teambuilding, Team events, Christmas party
• Birthday present
• “Fruit day”
• Sick days
and more...

If you are interested please send us your CV in English. We can't wait to hear from you!