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Customer Service Representative with English and German
Global Blue Slovakia s. r. o.
Place of work
Prievozská 4d, Bratislava
Prievozská 4d, Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 200 EUR/month
1 200 EUR/month
Information about the position
Job description, responsibilities and duties
Are you looking for a position where you can actively use English and German language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
• Help our customers solve their requests in English and German
• Deal with them either by telephone or emails
• Analyse the customer request and provide solution and advice on Global Blue services
Principal accountabilities
• Maintaining the work shift hours
- Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays (8 hours shift)
- Customer Service does NOT operate during weekends
• Providing customers with correct and complete information
• Ensuring the KPIs and SLAs are maintained
• Ensuring the contact logging software is correctly used to allow reports and analysis
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
• Help our customers solve their requests in English and German
• Deal with them either by telephone or emails
• Analyse the customer request and provide solution and advice on Global Blue services
Principal accountabilities
• Maintaining the work shift hours
- Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays (8 hours shift)
- Customer Service does NOT operate during weekends
• Providing customers with correct and complete information
• Ensuring the KPIs and SLAs are maintained
• Ensuring the contact logging software is correctly used to allow reports and analysis
Employee perks, benefits
• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
Benefits
• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...
• Development and potential to grow
• Friendly atmosphere and informal company culture
Benefits
• Additional 3 days off per year
• Meal vouchers
• Language Courses
• MultiSport card
• 3rd pillar
and more...
Information about the selection process
If you are interested, please, send us your CV in English.
We can't wait to hear from you!
We can't wait to hear from you!
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Fluent knowledge of English and German (verbal and written)
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
ID: 2548713
Posting date: 4.3.2020
2020-03-04
location: Bratislava Position: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Company: Global Blue Slovakia s. r. o.
Basic salary component (gross): 1 200 EUR/month