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Technical Solutions Consultant in Prague
Hewlett Packard Enterprise Slovakia s. r. o.
Miesto práce
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Praha
Galvaniho 7, P.O.Box 43, 820 02 Bratislava 22, Praha
Druh pracovného pomeru
plný úväzok
plný úväzok
Termín nástupu
01.12.2016
01.12.2016
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
· Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
· Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
· Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
· Evaluate unique or complex installations or configurations and make recommendations for resolution.
· Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS).
· Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
· Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
· Develop partnership with and assist the Sales Pursuit team.
· Confident and eager to take on additional more complex tasks
· Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs
· Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
· Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
· Evaluate unique or complex installations or configurations and make recommendations for resolution.
· Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS).
· Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
· Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
· Develop partnership with and assist the Sales Pursuit team.
· Confident and eager to take on additional more complex tasks
· Deliver at least 1 internal training session/quarter (includes prep + delivery) which is aligned with business needs
Informácie o výberovom konaní
Knowledge and Skills Required:
· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer
· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské II. stupňa
Jazykové znalosti
Anglický jazyk - Pokročilý (C1)
Ostatné znalosti
UNIX/Linux - Pokročilý
Microsoft Windows - Pokročilý
Administrácia UNIX/Linux - Pokročilý
Administrácia Windows serverov - Pokročilý
Administrácia LAN/WAN - Pokročilý
Klient/server administrácia - Pokročilý
Microsoft Windows - Pokročilý
Administrácia UNIX/Linux - Pokročilý
Administrácia Windows serverov - Pokročilý
Administrácia LAN/WAN - Pokročilý
Klient/server administrácia - Pokročilý
Pozícia je vhodná pre absolventa
Áno
Osobnostné predpoklady a zručnosti
Education and Experience Required:
Electro-technical Education
Knowledge and Skills Required:
· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer
Electro-technical Education
Knowledge and Skills Required:
· Excellent verbal and written communication skills in language to be supported
· Experience in troubleshooting in a technical environment
· Excellent analytical and problem solving skills
· Software and hardware knowledge of computing, storage and peripheral devices
· Advanced proficiency with case management databases and tools
· Superior customer service skills
· Phone and remote support experience. E-support experience and knowledge
· Understand the customer to be an advocated for the customer
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Hewlett Packard Enterprise is a global technology leader focused on developing intelligent solutions that allow customers to capture, analyze, and act upon data seamlessly from edge to cloud. HPE enables customers to accelerate business outcomes by driving new business models, creating new customer and employee experiences, and increasing operational efficiency today and into the future.
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
We offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more.
Počet zamestnancov
200-249 zamestnancov
ID: 2812459
Posting date: 19.12.2016
2016-12-19
location: Praha Position: IT konzultant, IT/Technical Support Specialist, Správca informačného systému, Správca počítačovej siete, Systémový administrátor Company: Hewlett Packard Enterprise Slovakia s. r. o.