Support Analyst

As a member of Descartes´s Air Expertise Customer Support team, you will be working in a dynamic environment providing L1 application support to our customers 24/7. Shift rotation plan (partially night shifts) will be presented to you at the interview. Some work from home may be required/allowed.
We are ready to interview fresh graduated student, who is fluent in English (communication with native speakers is required) and has strong analytical skills. This is a great opportunity to start your career in an international IT company, you will learn a lot of new and interesting things. At some point you even have to be a perfectionist, as everything must be done in time and with high accuracy. If you believe you are ready for this journey, just send us your CV.
RESPONSIBILITIES
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes Air application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Customer care and customer satisfaction surveys follow up
• Co-operating on internal and external projects.

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments

to [email protected] citing "Customer Service Representative" in the subject of your message.

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.