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Miesto práce
Fazuľová 7, Bratislava
Druh pracovného pomeru
plný úväzok
Client Tech Supt Associate with German
Technical Support Associate - Client Products
Competitive salary
Bratislava, Slovakia
Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service? Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Associate to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance as part of the Dell Global Service Desk.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
Be responsible for transferring customer to the right department, providing support for orders while being processed
Answer questions about orders, delivery dates and basic support questions
Identify problems, investigate causes and recommend the right department to support customers
Uses internal tools to identify products, get the status of orders and transfer customer to right department
Focuses on delivering a positive customer experience according to Dell standards
Escalates more complex customer issues to senior level support.
Essential requirements
Up to two years experience of customer service/support
Communication level of German and English
Excellent communication and customer service skills
Adaptable, open minded
Team player
Desirable requirements
Very basic Technical knowledge
Competitive salary
Bratislava, Slovakia
Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service? Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Associate to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance as part of the Dell Global Service Desk.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
Be responsible for transferring customer to the right department, providing support for orders while being processed
Answer questions about orders, delivery dates and basic support questions
Identify problems, investigate causes and recommend the right department to support customers
Uses internal tools to identify products, get the status of orders and transfer customer to right department
Focuses on delivering a positive customer experience according to Dell standards
Escalates more complex customer issues to senior level support.
Essential requirements
Up to two years experience of customer service/support
Communication level of German and English
Excellent communication and customer service skills
Adaptable, open minded
Team player
Desirable requirements
Very basic Technical knowledge
Benefity
BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
ID: 2833423
Posting date: 27.2.2017
2017-02-27
location: Bratislava Position: Helpdesk operátor, Telefonický operátor Company: Dell Technologies