Technical Support Agent with German and Slovak

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
• Identify issues, investigate root causes and recommend solutions to reported
problems
• Provide technical guidance in activities associated with identifying, prioritizing and
resolving problems by telephone and e-mail
• Screen, refer, and diagnose internal inquiries and work requests relating to PC
maintenance
• May prepare help desk incident reports and assist in hardware and software
evaluation
• Participate in a supportive role by acting as a liaison between customer and
departments within the organization, to ensure that all on-line system problems are
resolved in an accurate and timely manner

Essential requirements
• University education, preferably technical degree or Microsoft certifications
• Up to two years’ experience that shows good knowledge of Microsoft Operating
Systems local and remote administration and Microsoft Office family applications
• Fluency in German and English
• Excellent communication and customer service skills plus the flexibility to work shifts

Desirable requirements
• Experience of providing remote IT support