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Seller/Vendor Support Associate with French Language
Amazon /Slovakia/ s.r.o.
Place of work
Námestie 1. mája 18, Bratislava
Námestie 1. mája 18, Bratislava
Contract type
full-time
full-time
Start date
01.02.2018
01.02.2018
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors. To expand the selection of products available to customers Amazon engages with Sellers/Vendors who offer their catalog of products on Amazons’ global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers’ /Vendors’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors’/Sellers` Experience.
The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction. This is done by serving as the first resolution point diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions for Sellers/Vendors. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies and communicate effective solutions.
The successful candidate will have a commitment to driving excellence in Associate and Seller/Vendor experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors. To expand the selection of products available to customers Amazon engages with Sellers/Vendors who offer their catalog of products on Amazons’ global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers’ /Vendors’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors’/Sellers` Experience.
The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction. This is done by serving as the first resolution point diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions for Sellers/Vendors. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies and communicate effective solutions.
The successful candidate will have a commitment to driving excellence in Associate and Seller/Vendor experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Information about the selection process
Please submit your CV in English. If the application link is not working for you, you can send us your CV directly to my email address: [email protected]
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and French - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
BASIC QUALIFICATIONS:
Technical (Computers & Internet) savvy is required
Data analysis skills and proficiency with Excel is required
Strong prioritization and time management skills, with a high degree of flexibility
Demonstrates effective communication, composure, and professional attitude
A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking
Able to work within a cross-functional team
Fosters a positive team environment and collaboration within the site
Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
Demonstrates effective, clear and professional written and oral communication
Enthusiasm and strong self-motivation
PREFERRED QUALIFICATIONS
Experience within a customer service environment preferred. Desire to expand skills into new areas
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Strong prioritization and time management skills, with a high degree of flexibility
Ability to embrace constant change with flexibility and good grace
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Technical (Computers & Internet) savvy is required
Data analysis skills and proficiency with Excel is required
Strong prioritization and time management skills, with a high degree of flexibility
Demonstrates effective communication, composure, and professional attitude
A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking
Able to work within a cross-functional team
Fosters a positive team environment and collaboration within the site
Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
Demonstrates effective, clear and professional written and oral communication
Enthusiasm and strong self-motivation
PREFERRED QUALIFICATIONS
Experience within a customer service environment preferred. Desire to expand skills into new areas
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Strong prioritization and time management skills, with a high degree of flexibility
Ability to embrace constant change with flexibility and good grace
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2341098
Posting date: 5.1.2018
2018-01-05
location: Bratislava Position: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist Company: Amazon /Slovakia/ s.r.o.
Basic wage component (gross) and other rewards: by agreement